Switching Your Old Cell Phone
Number To Your New Phone and Plan
It is now possible to switch between U.S. cell
phone providers and keep your phone number. This process is called
Wireless Number Portability.
are the steps for keeping my number when switching?
can I ensure that the porting of my number goes
I only port my number when I order a new phone?
should I cancel my current service?
I use my current phone with my new wireless carrier?
I transfer my home phone number to my cell phone?
I keep my number if I move to another city?
if I have a contract with my current wireless carrier?
long will the transfer take?
Q: What are
the steps for keeping my number when switching?
A: We've made it easy to keep your number
when switching. Just follow these simple steps:
STEP 1: Submit Your Order For a New Phone and Plan
Be sure to click on the box that says "Yes! Switch my old cell
phone number to my new phone and plan." You will be asked to provide
your current wireless phone number and account number. This
information can be found on your old wireless bill, or by dialing
611 from your wireless phone.
Your order will be submitted for approval by your new carrier.
After it is approved, we will schedule your phone to be activated
and your number to be ported. In the rare event that your number
cannot be ported, we will contact you with alternative options for
activating service. You should receive your new phone prior to
port completion so that service is not disrupted with your old
STEP 2: Receive Your New Phone
Once you receive your phone, your phone number should be ported
within 24 hours. You will be provided with information to check the
real-time status of your scheduled port request.
IMPORTANT: DO NOT CANCEL SERVICE WITH YOUR CURRENT
PROVIDER UNTIL AFTER YOUR WIRELESS PHONE NUMBER HAS BEEN
SUCCESSFULLY PORTED TO YOUR NEW PROVIDER. IF YOU CANCEL SERVICE
WITH YOUR CURRENT PROVIDER BEFORE SUCCESSFULLY PORTING YOUR PHONE
NUMBER TO YOUR NEW PROVIDER, YOU MAY LOSE YOUR PHONE NUMBER.
STEP 3: Cancel Your Old Account
After your phone number is ported, you will no longer be able to
use your phone number with your old service provider. You must
contact your old service provider to cancel service. You will be
responsible for payment of all outstanding charges including any
fees that may be assessed by your old service provider for canceling
Q: How can I
ensure that the porting of my number goes smoothly?
the information you provide exactly matches the information in your
old carrier account, then your port should go smoothly with no
delays. When you place your order, make sure that your wireless
phone number, account number, and name exactly match the information
on your last wireless phone bill.
Q: Can I
only port my number when I order a new phone?
A: No. You
can initiate a number portability request at any time by filling out
a port application request with your carrier. If you are
establishing a new account, we strongly recommend porting your
number now as part of your new service order. We have more
experience handling number portability requests for every major U.S.
carrier than any retailer or web site. Waiting to port your number
yourself creates work for you, and may require that you keep your
old cell phone account active longer than you might like.
should I cancel my current service?
A: You should sign up
with your new wireless carrier and complete the number porting
process BEFORE canceling your current service. Canceling your
current service before the porting process is complete will cause
you to lose the ability to keep your current phone number.
Q: Can I use
my current phone with my new wireless carrier?
not, since different wireless carriers operate incompatible network
technologies. Additionally, most cell phones are programmed to work
only on the network of the carrier that supplied the phone.
Q: Can I
transfer my home phone number to my cell phone?
You can transfer your home or office phone number to your cell
phone, as long as the wireless carrier you switch to provides
coverage in the location of your conventional phone line -- also
called a landline or wireline. Under FCC rules, local phone
companies are allowed up to four business days to transfer a phone
number between carriers so you may have to go several days without
cell phone service if you make such a switch.
Q: Can I
keep my number if I move to another city?
A: No, not
unless you are moving within the same local geographic area where
the phone number is currently assigned. Even within the same
telephone area code, you may be outside the boundaries of the local
calling area that determines if your number is portable.
Q: What if I
have a contract with my current wireless carrier?
you have a contract with your current carrier, you are required to
honor the full term of your current contract or you will be charged
the termination fee that is specified in your subscriber
Q: How long
will the transfer take?
A: FCC guidelines state that the
porting process should be completed within 2 hours of scheduling.
However, some wireless carriers still process a percentage of
requests manually. Because of this, some carriers warn that the
process may take up to 4 days to complete. We have more experience
handling number portability requests for every major U.S. carrier
than any retailer or web site, and we make every effort to schedule
your number transfer with your shipment so that it will occur within
24 hours after you receive your phone.